Shell888 Terms & Conditions – User Agreement for Malaysia's Online Casino Platform

By accessing or using the shell888 platform in any way — including browsing the website, registering an account, making a deposit, playing games or claiming bonuses — you confirm that you have read, understood and agreed to be bound by these Terms & Conditions, shell888's Privacy Policy and any specific game rules in force from time to time.

This acceptance takes effect on the date you first register or use shell888's services, whichever is earlier. Shell888 reserves the right to update or amend these Terms & Conditions at any time. Amendments take effect as soon as they are published on shell888.best. Continued use of the platform after any amendment is published constitutes acceptance of the revised terms.

If you register on behalf of another person or business entity, you represent and warrant that you have the authority to bind that party to these terms. Shell888 is not liable for any unauthorised use of the platform by third parties using your account credentials.

To register and use shell888 services, you must meet all of the following eligibility criteria:

• Aged at least 21 years old at the time of registration and throughout the duration of account use
• Have full legal capacity to enter into binding agreements and use online gambling services
• Not a citizen or resident of a country where access to online gambling services is prohibited under local law
• Have never had an account previously terminated by shell888 for breach of terms or fraud
• Not registering on behalf of any third party
• Register and play solely for your own personal use, not as a representative or agent of any other business

Shell888 reserves the right to request proof of age and identity at any time. Failure to provide the required documentation within the specified timeframe may result in account suspension or closure, as well as the withholding of any remaining funds until verification is complete.

Each individual is only permitted to hold one (1) active account at shell888 at any one time. Holding multiple accounts is a serious violation of these terms, regardless of whether those accounts were registered using different information or through different devices.

During registration, you are required to provide accurate, current and complete information, including:

• Full name as per valid identity card or passport
• An active Malaysian phone number reachable for OTP verification
• An active email address that belongs solely to you
• Date of birth for age verification purposes

Shell888 reserves the right to decline registration, suspend or close any account found to contain false, inaccurate or misleading information. All official communications from shell888 will be sent to the email address or phone number registered at sign-up — you are responsible for keeping these details up to date.

Your account password is entirely your responsibility. shell888 will never ask for your password via email, WhatsApp or live chat. Do not share your password with anyone. shell888 is not liable for any losses arising from a member's own disclosure of their account credentials.

All deposits and withdrawals at shell888 are processed entirely in Malaysian Ringgit (MYR). Accepted payment methods are:

• Touch 'n Go eWallet
• GrabPay
• Boost
• ShopeePay
• DuitNow
• FPX Online Banking — Maybank2u and CIMB Clicks

Minimum deposit is RM 20 per transaction. Deposited funds are typically credited to your shell888 account within seconds to 5 minutes after payment confirmation by the provider. Shell888 does not charge any processing fees for deposits made via the methods listed above.

For withdrawals, shell888 processes all requests within 5 to 15 minutes for standard members and as fast as 5 minutes for VIP Gold members, subject to successful verification. Withdrawal funds will be sent to the same payment method used for your last deposit or to a method that has been registered and verified in your account.

Shell888 reserves the right to reject or suspend any withdrawal suspected to be linked to fraud, money laundering, breach of terms or a mismatch between deposit and withdrawal methods. In such cases, shell888 will notify the member concerned via email or phone and may request additional documentation for compliance purposes.

Shell888 offers a range of bonuses and promotions from time to time, including welcome bonuses, weekly cashback, Free Spins and exclusive VIP offers. Each bonus offer is subject to specific terms and conditions as stated in the respective promotion.

The following general terms apply to all shell888 bonuses:

• Each bonus may only be claimed once per member unless otherwise stated in the promotional terms
• All bonuses are subject to rollover requirements before withdrawals are permitted — rollover rates vary by bonus type and will be clearly stated in each offer
• Bonuses cannot be transferred between accounts or converted directly to cash without fulfilling the rollover requirements
• Shell888 reserves the right to void any bonus awarded incorrectly due to a technical error or processing mistake
• Using multiple accounts to claim the same bonus is prohibited and may result in the termination of all associated accounts
• All bonus offers are subject to a minimum age requirement of 21 years and applicable territorial restrictions

The shell888 cashback programme calculates cashback based on net betting losses within a defined period. The cashback rate depends on your VIP membership tier — 5% for Starter, 8% for Silver and 10% for VIP Gold. Cashback is credited automatically with no claim required and can be used for play without additional rollover requirements unless otherwise stated.

All games offered at shell888 — including baccarat, blackjack, poker, slots, Sports Betting and e-sports — are subject to their respective game rules available on the platform. Where there is any conflict between specific game rules and these general terms, the specific game rules shall prevail.

Shell888 uses an RNG (Random Number Generator) that has been certified by independent international testing bodies for all games. This ensures that every slots spin, every baccarat hand and every casino game round is entirely random and free from manipulation by any party.

For Sports Betting and e-sports, shell888 reserves the right to void or amend bets under the following circumstances:

• Events cancelled, postponed or terminated early due to circumstances beyond the organiser's control
• A significant technical error in the display of odds or markets
• Published odds that are clearly different from the actual market (obvious error)
• Evidence of match manipulation or irregularities in betting activity

Live casino game results are final once the round is closed. Shell888 is not liable for any losses arising from valid technical outcomes in accordance with the applicable game rules.

You are solely responsible for maintaining the confidentiality of your shell888 login credentials, including your username and password. You are also responsible for all activity that occurs under your account, whether carried out by you or by any other party using your account.

To maximize the security of your shell888 account, we recommend the following measures:

• Enable Two-Factor Authentication (2FA) via your account security settings page
• Use a strong, unique password that is not shared with any other account
• Do not log in to your shell888 account over unsecured public WiFi networks
• Log out of your account after every session, especially on shared devices
• Notify the shell888 support team immediately if you suspect any unauthorised access to your account

Shell888 will not be held liable for any financial or other losses arising from your failure to keep your login credentials secure. If you suspect a security breach, contact the shell888 support team immediately by email at support@shell888.best.

Using the shell888 platform for any of the following activities is strictly prohibited and may result in immediate account closure, forfeiture of balances and reporting to the relevant authorities:

• Identity fraud — registering using another person's information or false details
• Money laundering — using shell888 to invest, transfer or conceal funds obtained through illegal means
• Use of automated software, bots, scripts or other automation tools to play games or exploit the platform
• Collusion between players in Poker or other player-versus-player games
• Intentionally exploiting technical errors or software bugs for unfair advantage
• Affiliate marketing without official written authorisation from shell888
• Attempts to hack, disrupt, or compromise the security or performance of the shell888 platform
• Opening multiple accounts to claim bonuses or exploit promotions

You may close your shell888 account at any time by contacting our support team via email at support@shell888.best. Before the closure is processed, any net withdrawable balance (after fulfilling all applicable rollover requirements) will be paid out to you via a valid payment method registered in your account.

Shell888 also reserves the right to close or suspend an account at any time for the following reasons:

• Violation of any terms in this document
• Confirmed that a member is under 21 years of age
• Member-initiated self-exclusion request for responsible gaming reasons
• Account inactivity exceeding 12 consecutive months
• Legal compliance requirements or directives from relevant authorities
• Detection of fraudulent or unauthorized activity on the account

Where account closure is due to a breach of terms, shell888 is under no obligation to return any balance associated with the violating activity. For inactive account closures, shell888 will issue a 30-day notice prior to taking action, giving the member the opportunity to claim any eligible balance.

Shell888 services are provided "as is" and "as available" without any express or implied warranties. shell888 makes no guarantee that the platform will operate without interruption, error or virus at all times.

To the extent permitted by applicable law, shell888 shall not be liable for:

• Financial losses arising from gameplay or wagering, whether through ordinary in-game losses, temporary technical errors or service disruptions beyond shell888's control
• Indirect, consequential, special or punitive damages under any circumstances
• Any losses resulting from unauthorized third-party access to your account due to your own negligence in maintaining the security of your login credentials
• Service disruptions caused by events beyond shell888's control, including internet infrastructure failures, natural disasters or force majeure events

Under no circumstances shall shell888's maximum liability to you exceed the total net deposits you have made in the 30 days prior to the relevant claim arising.

Shell888 is fully committed to responsible gambling and the wellbeing of all our members. We believe great entertainment starts with players who enjoy themselves within safe and comfortable limits. We provide the following self-control tools to all members at no charge:

• Deposit Limit: Set daily, weekly, or monthly deposit limits that cannot be increased immediately — any increase to a higher limit requires a 7-day waiting period
• Session Limit: Limit your playing time per session to avoid excessive gambling
• Cooling-Off Period: Take a break from the shell888 platform for 24 hours, 7 days or 30 days — effective immediately
• Self-Exclusion: Restrict access to your account for 6 months, 1 year or permanently at your own request

All shell888 services are intended for players aged 21 and above who play for personal entertainment using money they can afford to lose. If you feel that gambling is beginning to affect your finances, relationships or mental health, please contact the shell888 support team or seek help from a relevant organisation.

For more information on the responsible gaming tools and resources provided by shell888, please visit the Responsible Gaming us.

Shell888 reserves the right to amend, update or replace any part of these Terms & Conditions at any time without prior notice. However, for material amendments that significantly affect members' rights or obligations, shell888 will endeavour to provide at least 7 days via the registered email address or a notice on the platform before the amendment takes effect.

The latest version of these Terms & Conditions is always accessible at shell888.best/terms-conditions. The "Updated" date at the top of this document indicates when these terms were last reviewed. You are responsible for checking these terms periodically to stay informed of any changes.

Your continued use of the shell888 platform after any amendments take effect will be deemed as your full acceptance of the revised terms. If you do not agree with any changes made, you have the right to close your account and withdraw any eligible balance before the amendments come into effect.

For any enquiries regarding these Terms & Conditions, please contact the shell888 support team at support@shell888.best. We are happy to help you understand any part of this document in Bahasa Melayu.